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What Do You Value Part 2

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What do you value_2129034_XS - CPreviously, I discussed how to develop a written list of core personal values.  The purpose of discussing values is to help people formulate a list of core personal values that can help improve personal effectiveness.  Interestingly enough, few people have actually taken the time to compile a list of value, so the exercise in the last article can be an excellent process for self-awareness and self-improvement.  Consider also that although people may say they have a defined set of values, but in fact may have never written them down, do not act in accordance with the stated values. In other words, a person’s functional values (actually how the person behaves) may be different than then person’s stated values.

Once defined, values can impact every aspect of a person’s life.  Values can help model both personal and professional behaviors.  They help with decision making, achieving results and building relationships.  Values are essential to prioritize daily work and home activities.  They are often the foundation or launch point for setting goals.

It is possible for people to energize their lives by defining and implementing a set of personal values.  Once meaningful values are identifies, strategies can be developed to implement them.  A determined effort to implement a set of core personal values is a prerequisite for personal achievement and success.

Functional Values

There is a highly beneficial exercise the helps define person’s functional values (actually how a person behaves, but not necessarily how the person might view his or her behavior).  If you are interested, follow along with the following steps.

Step One. There are 168 hours in a week.  Create a list of up to a dozen areas or categories where you allocate you time each week. The list needs to suit your life, but consider such categories as: sleeping, eating, exercise, family time, personal time, hobby, work, watching television, computer time, and so forth.

Step Two. For at least a week, preferably two or three weeds, keep track each day of how you invest your time.  Most people find that rounding off to the quarter of half-hour is easies.  It’s not uncommon for you daily category total to fall short of or exceed, 24 hours. If your category totals are less than 24 hours, add a category called Unaccounted Time where you can enter the missing or lost time.

Step Three. Now look at the titles of your categories.  The categories of sleeping, eating, and exercise could be, if you wish, combined into one general category titled Personal Health.  Look for other such possibilities to combine categories such as Work or Recreations.  Also consider that initially people don’t often choose a category that might best be called Serving Others.  If you have time serving others, consider it as a general category.

Step Four.  Once you can with reasonable certainty account for 168 hours each week arrange your categories in descending order (the category with the most hours to the category with the fewest hours).

Step Five. If you have not defined your personal core values into a specific list, then the categories identified and prioritized in Step Four are your Functional Values.  If you have a written list of values, compare it to your list of Functional Values.  How much difference is there?  If there are more differences, to what do you attribute them?

Observations

There are many fascinating aspects of human behavior.  One such aspect is that a significant number of people, and even companies, often construct a vision or impression of themselves in their minds that may or may not resemble reality.  For example, it is not uncommon for people when asked the question, “What is most important to you?” to quickly indicate that “family” and “children” are their highest priority.  Similarly, it’s not uncommon for executives and managers of an organization when asked, “What is the most important thing your company does?” to quickly indicate that “customer service” is the highest priority.

These statements give people comfort, because they are the right things to say.  They are usually self-serving and help create an appropriate self-impression.  The problem is “talk is cheap.”  The trusty is that although a person may say that spending time with family is the highest priority, and managers may say that customer service is important, the reality is that consistent daily behavior, where people invest their time, is what really determines what is truly important.  Values drive behavior, so there can be conflict between stated values, and actual, daily functional values.

Here is a case in point.  In a research study, it was determined that the average father in America spends about one minute each day giving meaningful feedback or communication to each of his children. Another study determined that fathers in the same age group watch an average of 25 hours and 39 minutes of television each week.  These numbers may be different for you, but on average they reflect fathers in America.  If these numbers are even partially accurate, how can a father list Family as the highest priority value, but invest more time each week watching television?  This is a prime example of the difference between Stated Values and Functional Values.

When you bring your daily behavior in line with your Stated Values, it is called accomplishment.  But when you fail to bring you rime each day in line with your Stated Values, it is called failure.

Companies that talk about customer service would do well to ensure that the talk is actually being reflected in the daily behaviors of its employees.  The actual state of customer service in an organization has little to do with what is said about it by managers and executives, but more about what is actually being done on a daily basis by the employees who have direct contact with customers.  Customer service is the quality of what happens in the interpersonal contact between employee and customer.  It is not a cute slogan the back of a vest, or a Value Statement posted on the wall.  This means that companies, just like people, can have a conflict between Stated Values and Functional Values.

Summary

Successful people just like successful companies “walk the talk.”  They define what they want and what they value, and then they discipline their daily lives to life up to those commitments.  Unsuccessful people just like unsuccessful companies lack the discipline to control their behavior, thus they are constrained to accept the consequences of the poor results they achieve.

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